Frequently Asked Questions

Once you have decided to make your purchase from Surveillent, you may have a few questions related to the process. Here are the most frequently asked questions or "FAQ's" from our customers. Please review them as they will cover most if not all of your questions and concerns.

Q. How can I contact Surveillent about its products?

A. That's simple, for presales support, just e-mail us at presales@Surveillent.com

Q. Does Surveillent charge for its technical support?

A. Surveillent's value is that we "provide more than just parts". Our pre-sales and post-sales technical support comes free when you purchase your product from Surveillent. Our sales and technical support staff knows the products we offer inside and out and we back up what we sell with help when you need it. This is the Surveillent difference and it is 100% free. We have a very loyal customer base with a significant number of repeat buyers.

Q. Are Surveillent's product priced competitively?

A. Our goal is the have the most visible brands at the lowest prices. Period. Believe it or now, Surveillent staff members review all of the current listed products prices online using Google and all major competition websites and eBay on a daily basis to ensure we are the lowest. With thousands of products currently offered, we might not always be the lowest and therefore we cannot guarantee it. However, if you see the same exact brand new product being offered for less, we want to know about it and will do all we can to be the lowest price provider. Please visit our "Contact Us" webpage and send us an e-mail if you find it elsewhere for less. We want you to buy it from us and we will do what we can to earn your business.

Q. Will Surveillent sell its products to dealers/resellers?

A. Surveillent understands that everyone has to start from somewhere in order to establish an online history. Although we prefer selling to buyers with a previously established feedback history, we understand that it all starts with the first transaction and we would be proud to be your first.

Q. When can I pay for my Surveillent purchase?

A. For the most part, the process is automated and eBay will send you an official request for payment within minutes after the close of the auction. Simply pay for your purchase right away and your product will ship right away. Please visit our "Payments" page for more detailed information.

Q. Will Surveillent accept my personal or corporate check?

A. Surveillent does accept personal and corporate checks directly mailed to us or when used at Paypal but your product will not ship until your check clears our bank. These checks take time to clear and this will delay your purchase from shipping. This is a strict policy and one that will not have exceptions.

Q. What if I want to order two or more of the same item?

A. In many cases, our listings will state that we have a number of the same item for sale. If not, please use the "contact seller" link to send us an e-mail and we will reply promptly.

Q. If I buy two or more of the same item, will Surveillent save me the extra shipping?

A. Surveillent wants your purchase experience to be one positive and we will do all we can to make you satisfied and keep you coming back to Surveillent. Please e-mail us with your inquiry and we will do what we can. We commonly offer "system" discounts.

Q. Are the Surveillent products covered under warranty?

A. All of the brand new products the Surveillent sells come with the manufacturer's warranty, up to one full year, whichever is less. Please review our "Warranty" page for more details.

Q. What types of payments does Surveillent accept?

A. Surveillent accepts and prefers Paypal and even if you do not have a Paypal account, you can still use Paypal to pay for your purchase with your credit card and your checking account. We also gladly accept your corporate and personal checks, money orders and cashier or certified checks. Please refer to our "Payments" page for additional methods of payment accepted.

Q. How do I return a defective product during its warranty period?

A. Surveillent stands behind all of its new products during the published manufactures warranty period, up to one full year, whichever is less. If your product becomes defective during this time, please contact Surveillent and we will help you though this process.

Q. Will my Surveillent purchases be taxed?

A. We staff and operate warehouses across the Untied States in California, Nevada, Tennessee and New Jersey. When we ship products into these states where we have these warehouses, we are required to pay sales tax on those items. If your ship-to address is in one of those states, we need to collect an amount equal to the tax we have to pay.

Before you send us your payment, please contact us for this additional amount. We may be able to offer some additional discounts depending on your purchase to offset some or all of this tax.

Q. How can I check on the status of my order?

A. As of today, you are not able to check on the status of your order. Once we receive your payment and it has cleared, your item will ship. When it ships, we send you an e-mail. This e-mail will contain the shippers tracking number for your reference. Please refer to our "Shipping" page for more details.

Q. Is shipping and Handling included in my purchase price?

A. Surveillent's listings always list the fixed shipping price separately so you know this price before you purchase your product. Due to our regional distribution centers, our shipping prices are very fair and in many cases, are much lower than our competition on the same identical product. As stated earlier, contact us for special shipping discounts when you buy "systems" or higher volumes.

Q. What happens if I fail to pay for my purchase in a timely manner?

A. Surveillent understands that people take vacations or our out of town for extended periods of time. We even understand that people forget as well. Should Surveillent fail to receive your payment, your product will not ship. If your payment will be delayed, you should contact Surveillent via e-mail. If we do not receive an e-mail of your payment delay, we may need to leave negative feedback for you in order to protect the shopping communities in which we offer our products and service on.